September 24, 2021

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No, Your Acorns Account Wasn’t Hacked—That Email Was a Mistake

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Acorns Accidentally Emails Users Saying Accounts Are Locked

They subsequently sent out another round of emails, apologizing to everybody for the mishap and assuring them that their accounts were secure.

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Screenshot: Lucas Ropek/Acorn

However, spamming everybody wasn’t the company’s only problem on Friday. People appear to be having legitimate trouble logging into their accounts. Around the same time that the “unusual activity” emails went out, Downdetector reported that the Acorns platform was having trouble.

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In a tweet to one user, the platform attributed these issues to “high volumes” of user activity: “Separately, due to high volumes, all customers may have trouble logging in. We are working diligently to get things back to normal.”

Suffice it to say, that hasn’t really calmed people down, and a lot of them are pissed. “Hey @acorns what’s going on with the locked email? The number provided does not work and your app isn’t working either now,” tweeted one user. “damn. somebody at acorns gettin fired rip,” said another. Another person merely offered: “Acorn fuckin up.”

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We reached out to Acorns, to try to get more details about the episode but we haven’t heard back yet. We will update this post when they respond.

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