July 30, 2021

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Insurance Support For Customers Affected By South Auckland Tornado

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, SEO, Wordpress Support & Insurance, Mortgage, Loans, Legal, Etc Blogs
, SEO, Wordpress Support & Insurance, Mortgage, Loans, Legal, Etc Blogs

The Insurance Council of New Zealand – Te Kāhui Inihui o
Aotearoa – is urging those affected by the tornado that
ripped through the South Auckland suburb of Papatoetoe to
stay safe and reach out to their insurer for
support.

“It is exactly these types of sudden
unexpected events that your insurer is there to support you
with – and we know insurers have already been providing
support to their customers,” says Tim Grafton, Chief
Executive ICNZ.

“Everyone’s priority
should always be their own and their family’s safety,
alongside their friends and neighbours. Once the initial
shock has passed they can turn their attention to the tidy
up with their insurer there to help them get things back to
normal.”

ICNZ says that as the extent of
the damage starts to be seen today insurers call centres may
be under pressure due to volume, so customers should also
check their websites and use online forms to lodge their
claims if possible.

The following list provides some
steps to help with the response and to support a smooth
claim process.

  • Make your home safe and sanitary
    but don’t do non-essential repairs.
  • If safe to do
    so, try to protect your home from further
    damage.
  • Get essential services repaired and keep
    copies of invoices.
  • Take photos of any damage and
    note details of valuable items, and don’t dispose of
    anything until you’ve spoken to your insurer. It will help
    speed up assessments of your claims.
  • Take photos of
    perishable or unsanitary items before you dispose of
    them.
  • Do not do anything that puts your safety at
    risk or causes more damage to your property.
  • Always
    wear protective gear, including gloves and masks, in case
    you’re exposed to hazardous material.

ICNZ
will be on the ground this afternoon (Sunday 20 June)
alongside emergency services to help customers to answer
insurance questions. They will based at the welfare centre
set up at Allan Brewster Leisure Centre, 7 Tavern Lane,
Papatoetoe.

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