The Insurance Council of New Zealand – Te Kāhui Inihui o
Aotearoa – is urging those affected by the tornado that
ripped through the South Auckland suburb of Papatoetoe to
stay safe and reach out to their insurer for
“It is exactly these types of sudden
unexpected events that your insurer is there to support you
with – and we know insurers have already been providing
support to their customers,” says Tim Grafton, Chief
should always be their own and their family’s safety,
alongside their friends and neighbours. Once the initial
shock has passed they can turn their attention to the tidy
up with their insurer there to help them get things back to
ICNZ says that as the extent of
the damage starts to be seen today insurers call centres may
be under pressure due to volume, so customers should also
check their websites and use online forms to lodge their
claims if possible.
The following list provides some
steps to help with the response and to support a smooth
- Make your home safe and sanitary
but don’t do non-essential repairs.
- If safe to do
so, try to protect your home from further
- Get essential services repaired and keep
copies of invoices.
- Take photos of any damage and
note details of valuable items, and don’t dispose of
anything until you’ve spoken to your insurer. It will help
speed up assessments of your claims.
- Take photos of
perishable or unsanitary items before you dispose of
- Do not do anything that puts your safety at
risk or causes more damage to your property.
wear protective gear, including gloves and masks, in case
you’re exposed to hazardous material.
will be on the ground this afternoon (Sunday 20 June)
alongside emergency services to help customers to answer
insurance questions. They will based at the welfare centre
set up at Allan Brewster Leisure Centre, 7 Tavern Lane,