What is some good advice for leaders who lead teams that are working from home? originally appeared on Quora: the place to gain and share knowledge, empowering people to learn from others and better understand the world.
Answer by Jordan Peace, CEO and Co-Founder of Fringe, in their Session:
Team connection is challenging right now. Spontaneous trips to grab coffee are replaced with quick Zoom meetings, but those casual moments of camaraderie and connection are difficult to replicate. The old adage “laughter is the best medicine” is just as true as ever, but often Zoom calls are straight-to-business as well manage packed calendars and obsess over efficiency. When everyone’s working in their own virtual bubble, individual stressors are heightened and team building feels far fetched.
The most important piece of advice I’d give is to lead with empathy. To say this year has been tumultuous feels like an understatement. Understanding that everyone is dealing with their own unique set of challenges (whether on a career level, personal level or existential level) can bring some much-needed compassion to the virtual workplace.
Leaders should create both a space of understanding and acknowledgement of challenges/needs, and then take creative steps to help meet team members at those needs. Carve out time to check in with your team on a regular basis. Listen and be present. Forget standard work hours and be more concerned with outcomes. Lastly, try not to group people into categories and assume you have all the answers to their problems. Working parents, for example, are vastly different based on many different factors: the level of support they have at home, ages of children, and more. Giving your team space to share their experiences and needs will help inform actionable and meaningful solutions. Your people won’t care what you know until they know that you care.
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